0 to 25

Emotional Health and Wellbeing Service in Shropshire, Telford and Wrekin



0to25 logos footer

  1. Introduction
  2. The Service
  3. Delivery Partners
  4. Access to the Service
  5. What Does the Future Look Like?
  6. Events and Engagement
  7. Key Contacts




What is Mental Health?

Mental health can be described as someone’s overall psychological and emotional wellbeing. A mental health problem is when a situation or problem affects the way someone thinks and feels and leads to them finding it hard to cope with family life, school or the wider world. Often, it occurs if someone experiences something traumatic, such as bereavement, bullying or abuse, but sometimes it can happen without these triggers.

When a child or young person is experiencing difficulties, previously they may have been supported by Child and Adolescent Mental Health Services (CAMHS). However, after significant consultation around services across Shropshire and Telford & Wrekin, the views of children, young people and their families as well as professionals has directly informed the design of the new 0-25 Emotional Health & Wellbeing Service (EHWBS).


The Service

What will the new 0-25 Emotional Health & Wellbeing Service offer?

It is going to take a little time before the new service is effectively up and running but we are making changes so that in times when children and young people are experiencing difficulties with their emotional wellbeing, services should be available and easily accessible to families and referrers.

We are working towards the EHWB service being accessible for help and support 24 hours a day, 7 days a week in order to prevent mental health crises and respond quickly to the presenting needs of children and young people in relation to mental health.

The service will support children, young people and the adults around them to better equip them with tools, techniques and networks to cope with everyday life/life transitions and support their peers.

The service will offer support and advice for a wide range of emotional, relationship and behavioural difficulties. Listed below are some of the types of problems a young person might experience.

  • Self-harm
  • Psychosis
  • Depression
  • Schizophrenia
  • Eating disorder
  • Anxiety
  • Suicidal thoughts
  • Concentration problems
  • Autism
  • Anger
  • Bipolar disorder
  • Stress and anxiety
  • Drug and alcohol abuse

To meet the needs of children and young people, the EHWB service will be delivered in partnership with other organisations so that children and young people can benefit from a wider range of services alongside the traditional elements of care previously known as Child and Adolescent Mental Health Services (CAMHS). The new partnership consists of The Children’s Society, Kooth, Healios and South Staffordshire & Shropshire Healthcare NHS Foundation Trust.


Delivery Partners

The Children’s Society

The Children’s Society will deliver health promotion, prevention and early help and support as well as working with young people to aid transition/sign posting to other services or resources. ‘Drop in’ sessions are in development with a planned launch in Autumn where there will be no need for an appointment or referral.

For more information visit The Children’s Society - www.childrenssociety.org.uk


Kooth provides free, anonymous online counselling through your phone, tablet, laptop or PC. The website also offers peer support, self-help material and gives children and young people access to live forums. Anyone aged 11-25, living in Shropshire and Telford & Wrekin, can register to access this service. No referral is needed.

The website is available 24 hours; there will be professional counsellors available for live online chats at the following times:

  • 12:00 to 22:00 (Monday to Friday)
  • 18:00 to 22:00 (Saturday, Sunday and Bank Holidays)

For more information visit Kooth - www.kooth.com


Healios provide psychological therapies online which are delivered by qualified practitioners (the same kind as those based in NHS services). The service is available between 8am and 9pm, 7 days a week.

Healios’ approach has been established on evidence based best practice (evidence-based is the integration of best research evidence with clinical expertise and patient values) and is endorsed by the National Institute of Clinical Excellence.

For more information visit Healios - www.healios.org.uk

South Staffordshire and Shropshire NHS Foundation Trust

SSSFT deliver the CAMHS / NHS element of the partnership which includes a broad spectrum of community-based mental health services, ranging from early intervention through to specialist treatment and crisis resolution for young people with mental health problems.

To achieve this, there is a multi-disciplinary team of professionals trained to deliver a range of therapeutic support and work together as a team to understand and support the needs of individual children and families.

Other Partners

Whilst the core partnership is responsible for the key delivery of the service, we are working with multiple partners across Shropshire and Telford & Wrekin to look at how we can make these partnerships as effective as possible to ensure that young people experience effective transition between agencies. These include Local Authorities responsible for delivering Social Care, Community Health Services such as School and District Nurses, Schools and staff working with young people in schools, GPs and other Primary Care Services and multiple community voluntary agencies already delivering help and support to young people and their families.



The Children’s Society

New Drop-in service, BEAM, are now available from The Children’s Society (no referral required) as follows;

Palmer’s Coffee Shop
Belmont Church
Claremont Street

Drop in sessions are available every Thursday 2pm – 6pm

Hollinswood Neighbourhood Centre
7 Downemead

Drop in sessions are available every Monday 2pm – 6pm

For questions or if you would like to know more please contact BEAM at; AskBeam@childrenssociety.org.uk 


Anyone with a Shropshire or Telford & Wrekin post code can register to access Kooth. A referral is not required, just go to www.kooth.com

Where the young person’s needs are greater Kooth will be able to refer them directly to access specialist mental health help through either Healios or SSSFT.


 If you are worried about a child and would like to discuss or would like to make a referral, please contact either 0300 124 0093 (option 1) or email at 025spa@sssft.nhs.uk 

All referrals will be triaged by an NHS practitioner and if an assessment is appropriate, the young person will receive a face to face assessment to help the practitioner understand the current difficulties. Once the team has completed their assessment, they will talk through the options available, so that together we can plan and agree the best treatment for the child/young person.


Following a face to face assessment with the NHS Practitioner, the practitioner will discuss options available to you which might include the offer of Healios if this is the right care to meet your needs. Healios practitioners are qualified to deliver interventions just the same as practitioners within the NHS but using online technology.

The service says 0-25, what if I’m 18 and over?

Whilst the new service has been set up to support everyone up to the age of 25, we have not yet developed pathways to support people over 18. This means that, at the moment, the service can only accept new referrals for young people under the aged of 18 and for people aged 18 and over, you will need to access the Adult Single Point of Contact:

Tel: 0300 124 0365
Fax: 0300 3033425
Email: access.shropshire@sssft.nhs.uk 
Address: The Redwoods Centre, Somersby Drive, Shrewsbury, SY3 8DS

Existing service users will be given the option to stay in the EHWB Service beyond their 18th birthday to support a planned transition to Adult Services. These service users could remain within the EHWB Service up to their 25th birthday.

All care leavers up to their 25th birthday will be supported by the EHWB service.


What does the future look like?

Redesign of NHS Service Elements

Developments are currently being undertaken to redesign the NHS delivered elements of the service (previously CAMHS), this has involved engagement and pathway development working with children, young people, parents and carers along with local professionals and stakeholders. This work will continue with changes to the pathways being seen from September 2017 onwards.

Electronic Patient Record

We will be rolling out a new IT system including records management systems early December 2017. We will be implementing a more effective care management system though an integrated electronic patient record (EPR). EPR will ensure that patient records are centrally stored in one place and can be accessed 24 hours a day, 7 days a week. The EPR system will improve the accessibility of information for practitioners aiding clinical decision making and the rapid sharing of information within others, as appropriate. This information will be available to all the relevant members of the multidisciplinary team, reducing the need for patients to repeat themselves.


Events and Engagement

New Service Name

We are consulting with young people across the county to develop a new name for the partnership and design for the service. The Children’s Society are working with the Shropshire Youth Health Champions to undertake this piece of work.

Ongoing Engagement

We know that lots of people are interested in hearing more about what the new service will look like and that people are keen to engage in the development of the new service. We have an ongoing programme of work engaging with various individuals, groups and agencies across the locality to share key messages and invite feedback on how we can improve services for young people.


Key Contacts

Patient Advice and Liaison Service (PALS)


0-25 Emotional Health & Wellbeing Service

Correspondence Addresses:

Coral House
11 Longbow Close
Harlescott Lane

Langley School
Duce Drive

Family Connect

Phone 01952 385 385



Phone 03456 789 021


For more information please email: 0-25EHWBService@sssft.nhs.uk 


0to25 logos footer

Share this page