All of us, at one time or another, may have concerns about what is happening at work and usually these concerns are easily resolved. When they are about unlawful conduct, financial malpractice or dangers to the public or the environment, it can be difficult to know what to do. The Freedom to Speak Up Policy is designed to provide guidance and support when raising concerns about wrongdoing in the workplace and is underpinned by the principles contained within the Public Interest Disclosure Act.
Patient safety is our prime concern and our staff are often best placed to identify where care may be failing below the standard our patients deserve. In order to ensure our high standards continue to be met, we want every member of our staff to feel able to raise concerns with their line manager or the Freedom to Speak Up Guardian. firstname.lastname@example.org or telephone 07976 909 319
Safety should be at the heart of all care and must be underpinned by a just culture, which is open and transparent. This leads to increased reporting, learning and sharing of incidents and best practice. As a Trust, we recognise that this is the responsibility of everyone involved in the provision of health and social care services.
Staff side engagement in the development and delivery of our services is fundamental in this. Registered healthcare workers have a duty to follow their professional codes of conduct, but equally we, as an organisation, have developed a Values Framework (Living our Values).
Individuals providing care services should always feel free to raise concerns through local processes and be supported to do so directly with the Trust, professional regulatory body, professional association, regulator or union.
There is training available for staff on Freedom to Speak Up and this can be found via ESR (classified as Essential Training). Included in this training package are a couple of short films, which give further information.
The Trust will ensure that every attempt is made to support staff throughout this process and recognises that staff may feel the need to receive counselling. To this end, the Trust has a contract with Care First, which is a self-referral service for counselling and support. This organisation is open 24 hours x 365 days a year and can be telephoned on 0800 174 319.
Team Prevent also offer a self-referral service for counselling and support, but this is only for one-off appointments. Staff should contact Team Prevent direct for further information.
To raise a concern or report a suspected fraud, call the NHS Protect reporting fraud helpline, 0800 028 4060, or visit their website