Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) provides information and "on-the-spot help" to service users and their carers. PALS will work to resolve any concerns promptly and will take measures to ensure that, where appropriate, policies and working practices are amended so that the issues do not arise again.

All concerns are important to us and treated in a confidential manner, ensuring that your concern does not affect your current or future treatment.

By listening and acting on service users' and carers' comments, the aim of PALS is to be influential in improving standards of care.

You can also contact PALS if you wish to let us know if you are satisfied with our services.


How to contact PALS to make a suggestion, comment or compliment, or to raise a concern.

  • If you feel you can, speak to any ward or community staff, or contact PALS  on the following number 01785 783026 between 9.00am to 5.00pm Monday to Friday
  • Email PALS - 
  • Complete the PALS section of the "Are you Satisfied – We're here to help" leaflet, which can be obtained from any member of staff and return it "freepost" to the address below.

Patient Advice and Liaison Service (PALS)
Freepost WV2103
South Staffordshire Healthcare NHS Trust
St. George's Hospital
Corporation Street
ST16 3AG


PALS will be unable to assist any individual who is already pursuing the Formal Complaints process with the same issue. Additionally, PALS is unable to deal with any matter relating to a breach in the Law or Trust policy.