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Information for carers

Triangle of Care kite mark

Carers' Assessments

Contacting Us

Other Support

Carer Engagement Standards

Carers' Assessments

Carers can be included in a joint assessment with a Service User but they are also entitled to an independent assessment of their own needs under the Care Act 2014.

This means that a professional can meet with you to determine any needs you may have and how services are best placed to meet these needs.

It is an assessment to see what YOUR needs are and how YOU can be supported and helped as a Carer.

It is NOT about how you carry out your caring role and it is NOT about testing your ability to care.

This assessment is completely confidential between you and the person assessing.

The agency providing the assessment can differ depending on location, within South Staffordshire the assessments are provided by The Carers Hub.

The assessment can take place at a venue where you feel comfortable . This may be via a telephone conversation, within your home, a public place or any other mutually agreed location.

Any of the agencies providing a Carers assessment can liaise with mental health teams, both inpatient and community, either with you or on your behalf.

There are also a number of voluntary organisations who offer a whole range of services open to carers, that we can signpost you to.

The person you care for or support will have a named person responsible for their care whilst under our services. They, or any other member of the Pathway Teams, can make a referral for a Carers' Assessment on your behalf, or you can refer yourself by contacting the Carers Hub directly on 0330 123 1937 or you can e mail them:

Their website address is

You can register as a Carer, even if you do not feel that you need any help or support at the moment.


Contacting Us

Should you require information regarding the person you care for then please, in the first instance, ring 0300 555 5001 this number will take you to the Single Point of Access Team who will be able to assist you. This might involve a brief conversation to ensure we direct you to the most appropriate service or Pathway.


Other Support

The Carers' Association

Shropshire Carers Services

Telford and Wrekin
Main contact number 01952 240209


Carer Engagement Standards

The Trust carer engagement standards have been adapted from the Triangle of Care as this is the model the Trust has agreed to adopt and implement

Standard One: Carers' Play an essential role & should be identified at first contact or as soon as possible

  • Identification of a carer should be a routine part of a service users assessment
  • Carers views and knowledge should be routinely sought throughout assessment, care planning, intervention and review where there are consent issues regarding carer involvement this should be routinely re-visited
  • The carer should be routinely updated and involved in planning and review / discharge meetings
  • Treatment and strategies for medication management should be explained to carers
  • Carers should have access to advice re advocacy, equipment and welfare rights

Standard Two: Staff need to be "carer aware" and trained in carer engagement strategies

  • All clinical staff should receive carer awareness training
  • Clinical supervision should address carer engagement and awareness
  • The Trust should identify staff who are carer champions and who support staff and input into awareness training
  • A Carer Engagement Forum is in place to consider ongoing awareness and engagement issues

Standard Three: The Trust should have in place and review regularly practice protocols regarding confidentiality and sharing of information

  • Service user consent should be sought to share information and the level of information which can be shared as a routine part of assessment and re-visited regularly
  • Carers should be offered support and general information even when consent has not been agreed with the service user
  • Carers should be encouraged to share information regarding the service user as this will inform assessment, planning, intervention and review/discharge
  • Advance statements or directives should be routinely discussed with service users

Standard Four: The Trust should ensure carers are introduced to the service and staff, with relevant range of information available across the range of care pathways

  • Carers should be provided with information about the service on first contact or as soon after as is possible
  • Information should explain the service and points of contact
  • Carers are offered an early formal appointment to hear their story and address any carer concerns
  • Carers should be offered information regarding therapeutic interventions, diagnosis and medication monitoring
  • A Trust information pack should routinely be provided to carers as part of the introductory process
  • The format of information provided by the Trust is flexible and regularly updated
  • Carers should be made aware of the PALS and complaints process

Standard Five: The Trust should ensure that a range of carer support is available

  • The Trust has a carer support service in place
  • Carers should have access to local advocacy services
  • Carers should have access to 1:1 support when needed
  • Carers are offered a carers assessment and where appropriate a support package
  • Family therapy or talking therapies are offered to carers if required


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